Check the following items if you have troubles in attaching files.
1. Check environment for use
Check if the environment you are in is supported by Stock.
Environment for use supported by Stock
2. Change browsers
Change browsers and try again because some problems are resolved by changing browsers.
＜Download page for browsers＞
3. Disable add-on
Disable add-on and try again because some problems are caused by add-on (extension tool).
* Try “Disable”. you do not need to delete add-on.
* After disabling add-on, restart your browser. The cause is the add-on if you attach files successfully after this process.
4. Delete cookie and cache
Delete cookie and cache and try again, because the problem is caused by your browser.
Beware that all input histories are deleted when you delete cookie.
5. Disable security software temporarily
Disable security software temporarily and try again, because the problem is caused by your security soft.
* We’re sorry but disable security software at your own risk.
6. When the problem is not resolved although you tried the solutions above
Contact us with 5 points below by “contact form“.
(1) In which devices do you have troubles, desktop or smartphone?
(2) Detail of the problem
Are you unable to attach files in both ways, attaching from the “Clip” button on the lower of Note and attaching by drag & drop?
Are you able to select files but unable to attach? Or are you able to attach files but attaching is never completed?
Tell us your problem in detail.
(3) Tell us what you have tried.
1. Check environment for use
2. Change browsers
3. Disable add-on
4. Delete cookie and cache
5. Disable security software temporarily
(4) Email address registered to Stock of the user in trouble
(5) Tell us the content of error if some error is displayed