FAQ
10 most asked questions
- Unable to receive desktop notifications on desktop
- How to delete my Team
- What roles are there in Stock?
- How to sign up for a paid plan
- Can I receive notifications when there are created or updated Notes?
- Unable to sign in to Stock
- How to unsubscribe emails from Stock?
- What will happen when Free-trial is over?
- How to sign up for a paid plan after the Free-trial
- I can't create a Note even though there are less than 20 Notes existing on my team
Contents
1. Features, How to use
- [1] Folder-1 (Create, Edit, Delete) /
- [2] Folder-2 (Sort, Folder group) /
- [3] All Notes area /
- [4] Note-1 (Font editing) /
- [5] Note-2 (Attach and Delete files) /
- [6] Note-3 (Edit, Preview, and Download files) /
- [7] Note-4 (Others) /
- [8] Task /
- [9] Message /
- [10] Search /
- [11] Notifications /
- [12] Email subscription /
- [13] Integration
2. Member, Management, Security
3. Apply, Contract, Cancel
4. At the beginning of use
1. Features, How to use
[1] Folder-1 (Create, Edit, Delete)
- How to check and participant joining a Folder
- How to delete a Folder
- How to create a new Folder
- How to create multiple Folders in bulk
- I want users who will join my team in the future to be automatically included in the folder
- How to change the default setting of "New member auto join" when creating a new Folder.
- How to lock a Folder's participant settings to prevent accidental changes.
- I want to copy (duplicate) a folder
[2] Folder-2 (Sort, Folder group)
- How to hierarchize Folders
- How to change the order of Folders
- How to unify the order of folders for all team members
- Can I alternate between folder groups and folders?
- Can I create more than two levels of hierarchy: folder group and folder?
- I want to move or delete an entire folder group to the Old folder
[3] All Notes area
- What kinds of sorting are there for Notes?
- I want to pin important notes (to make them a common fixed display for the whole team)
- I want to see newly created or updated notes
- How to change the items displayed in the Note list
- How to operate multiple Notes at once
- I want to change the user displayed in the notes list to the creator instead of the last updated person
- Notes are not ordered by date in the notes list, even if the date is given at the beginning of the note title.
[4] Note-1 (Font editing)
- Can I use markdown?
- How to edit fonts (e.g. size)
- How to clear text decoration (e.g. font size)
- How to create and edit a table in Note
- Can I change whether the row is struck through when I check a checkbox?
- How to highlight texts in Note?
- How to undo and redo in Note?
- How to indent or outdent texts in Note?
- I want to insert 'lists' (bulleted lists, numbered lists, checklists) in my notebook
[5] Note-2 (Attach and Delete files)
- How to attach files or photos to Note on desktop
- Are there any file formats unable to attach to Stock?
- How to delete files or photos attached to Note
- How to attach files to Note on smartphone
- I want to attach images to my notes in the smartphone app version
- Unable to attach files to Note
- Unable to attach photos after updating to iOS14
[6] Note-3 (Edit, Preview, and Download files)
- Unable to download files on Google Chrome
- How to resize a photo attached to Note
- Unable to preview a file / the layout is broken
- How to export my Notes in PDF format
- How to preview files without downloading them
- How to download the attached file
- How to download images and files attached to Notes in bulk
- Can I update or co-edit files on Stock?
- I want to write (or edit) on the attached image.
- I want to specify a folder to download files and images to.
[7] Note-4 (Others)
- How to delete Notes
- Accidentally deleted a folder or note (Trash)
- What is "Template"?
- How to move Note to another Folder
- How to edit or delete a registered Tag
- How to check Revision history
- How to print Note?
- How to create a Tag and set it to Note?
- An error message appears when I try to create a new note from the phone app
- How to display Note in the full screen on desktop
- How to get URL of Note
- What is "Archive"?
- How to prevent users from editting Note?
- Takes a long time to open notes / Freezes and cannot open notes
- The contents of a notebook have been lost due to an accidental operation and I want to restore them.
- I want to integrate multiple tags
[8] Task
- How to create Task associated with Note
- How to check completed Tasks
- How to create Task not associated with Note
- How to create Task whose remarks are filled in with the content of Message
- How to set multiple members as assignees of Task?
- How to authorize only assigner and assignee to complete Tasks
- How to change the number of Tasks displayed in Note
- How to sort completed Tasks?
- Can I attach images or files to a task?
- I want to set the due date as 'the third (last) Monday of every month' in the task repetition settings
[9] Message
- Can I find out who has read my Message?
- How to designate recipient of Message (mention to designated users)
- How to search Messages in the past
- I want to exchange messages related to the contents of Note.
- I want to exchange messages not related to the contents of Note, just like Direct messages.
- How to hide "Task" in Message
- How to change the way to send Message?
- I want to reply to a specific message and quote the content to which I am replying.
- 'Got it!' What is the 'Reaction' function?
- To confirm or delete participants in a message group
- In the PC version, I want to expand the display range of messages
- I want to designate all users in a department as recipients at once
- I want to attach images/files to a message.
- I want to edit or delete a message I have sent
[10] Search
[11] Notifications
- Unable to receive desktop notifications on desktop
- Unable to receive push notifications on smartphone
- How to receive notifications on Stock also by email
- Can I receive notifications when there are created or updated Notes?
- How to avoid receiving notifications in the middle of the night
- How to set notifications by every Folder
- How to set not to receive notifications on the specific days of the week.
- What are the specifications of the 'created/updated note' notification?
- What are the specifications for 'new message' notifications?
[12] Email subscription
[13] Integration
- Is Stock API available to integrate with other services?
- Can I set "automatic forwarding" of the content of the email to Stock?
- How to integrate the email that I usually use into Note
- Can I integrate Stock with Google Calendar?
- Can I integrate Stock with business chat tool Slack?
- Can I integrate Stock with business chat tool Chatwork?
- How to import data on Evernote into Stock
- Can I put a link to my company's file server on Stock?
2. Member, Management, Security
[1] Invite members
- How to invite team users by email
- How to invite users by URL
- How to join Team after invited to Stock
- Do invitation emails and invitation URLs have a time limit?
- After inviting users, I want to set up the folder participation without waiting for the invitees to join
- I want to see a list of users I have invited in the past and re-invite or cancel the invitation
- After receiving an email invitation, when you try to check the verification code on your smartphone, the registration screen closes and you cannot enter the latest code
[2] Role
- How to change role of members
- What roles are there in Stock?
- Can I decide which information is disclose for each user?
- How to invite members as "Limited-member" or "Single-folder guest" to Stock
- Cannot change a user to '1 folder guest' authority
- I want to know how to make use of 1 folder guest privileges
[3] Member management
- What will happen to the data written by a user when I remove the user?
- I want to remove a specific member from my team
- How to register the user's departmental affiliation
- I want to change the order of users.
- How to share multiple Folders easily when a new user joins Team?
- What are the benefits of setting up a department?
- Can a team administrator change a user's personal settings?
- I want to determine in advance the default values for the personal settings of new users
[4] Other management features
- How to check the total number of Notes and amount of file attachments in my Team
- Why is there a difference between "the number of Notes displayed in admin" and "the number of Notes I can confirm".
- I want to export the data in Stock
- I want to import external data into Stock
- How to move data to another Team?
- How to check the number of notes and capacity of each folder
- I want to change my team settings
[5] Stock Security guideline
[6] Security features
- How to enable Two-factor authentication
- How to sign in with Two-factor authentication
- How to set IP restrictions
- What is SSO (Single sign-on)?
- How to enable SSO (Single sign-on)
- How to sign in with SSO (Single sign-on)
- How to check access log?
- How to disable mobile access
- How to prohibit the downloading of images and files
- Can I make Two-factor authentication mandatory for my team?
3. Apply, Contract, Cancel
[1] Apply for use
[2] Plan
- Tell me about the service fee of Stock.
- What will happen when the total number of Notes has reached its maximum number?
- Can I increase storage capacity?
- After deleting data, I still get an alert "The amount of file attachments has reached the limit". Why is it?
- I can't create a Note even though there are less than 20 Notes existing on my team
- If you want to use Stock on a free plan
[3] Payment method, Payment history, Receipt
- Can I get a receipt?
- What credit cards are available?
- Can I check my payment history?
- Can I make a payment by bank transfer?
- How to change the credit card to make a payment?
- What are the closing date and invoice date for paying the fee by bank transfer?
- Are there any precautions regarding bank transfers?
- I want to change my billing details for bank transfers
[4] Sign up for paid plan, Upgrade
- How to sign up for a paid plan
- If I change from a free trial or free plan to a paid plan, will my data be transferred?
- How much do you charge when I upgrade my plan in the middle of the contract?
- How to sign up for a paid plan after the Free-trial
- When will I be able to use my new plan after changing my plan?
[5] Renew contract
4. At the beginning of use
[1] Sign in
[3] Create another Team
[4] User settings
[5] Environment
- Where can I install smartphone app?
- Does Stock release desktop app?
- What environments for use are supported by Stock?
- Does Stock support tablet devices such as iPad?
- How to update smartphone app to latest version
- Do you support English version? (How to change language settings)
- Can I use Stock from all over the world?
- Please provide details of the functions of the PC version of the application
- How to enlarge texts on smartphone app
- The message "The browser is not supported." is displayed when I use Stock from Internet Explorer.
- How to check my connection environment
[6] Bug?
- Unable to receive emails from Stock
- Stock is currently not reacting properly. What should I do?
- When I try to download a file on Google Chrome, I get an alert "This file is not commonly downloaded and may be dangerous".
- I was alerted when I tried to download Stock desktop app with Google Chrome on Windows.
- When I try to open a note that I could see before, it says I don't have access rights
- I feel like I've lost all my data (my free trial has started)
- Android devices made by Samsung have problems editing notes or the application is forced to close
- When the attached video does not sound when played on a smartphone
[7] Support
Contact using a contact form
If you have any questions or feedback, feel free to contact us using a contact form.