We’re sorry for your inconvenience.

Try the following methods, which may improve the situation.

＜1. Check the network environment＞

Please check that there are no problems with your internet connection environment.

＜2. Update the app and browser＞

Update your PC version of the app, browser or smartphone app to the latest version.

＜3. Reload the screen＞

If network conditions are temporarily deteriorating, reloading the screen in the following way may improve the situation.

In addition, in the unlikely event that the situation does not improve after “loading the screen” using the following method, please contact here to contact our support desk.

＜Desktop＞

❚ For Windows

①Push “F5” key to reload.

②Push the “x” button to open the browser or the PC version of the application again.

❚ For Mac

①Push “Command” + “R” keys to reload.

②Push “Command” + “Q” keys to exit the browser or app and re-open it to restart it.

＜Mobile＞

❚ For iOS (iPhone)

Push Home button twice and swipe up Stock app to restart.

※Check this article for details.

❚ For Android

Push “□” on the lower and delete Stock app by swiping to restart.

※The operation may be different between each Android device.

For details, check official page of each smartphone manufacturer.